Zanaco Bank Chief Executive Officer: Bruce Dick

Our future prospects
Now let me look to the future. The outlook for 2015 and going beyond looks promising. It should be anticipated that competition will continue to be fierce in the banking industry in Zambia but with focus on our strategy and armed with supportive staff, customers and other strategic partners, we are set to maintain and even better our position in the market.

We are determined more than ever before to consolidate our business and to remain relevant to our customer needs. We will resolutely pursue our strategy of targeted investment within our innovative capability. We will continue to take the lead in innovation and introduce products and services that add value to people’s lives.

Our mission to greatly improve on our customer service delivery remains of paramount importance. I am proud that we are making steady progress in this aspect of our business and yes, we still have a lot of work to do. We want to get to know our customers and engage with them better. This is the only way we will cement our relations and remain relevant to them. We will continue to embrace strategic partnerships with organisations who share our passion of offering a service to our customers.

2014 annual report

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