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Kenya Airways Limited CEO: Dr. Titus Naikuni



COMMERCIAL HIGHLIGHTS

During the financial year 2012/13, Kenya airways carried a total of 3.664 million passengers compared to 3.644million in the previous year.Passenger revenue stood at USD1,000.9 Million compared to USD1,074.2 Million in the previous year,representing a 7% decline on prior year performance...

CARGO & MAIL
Freight sales revenues balanced off at previous year levels of Kshs 8.1 Billion. Perishable traffic remained the mainstay product but was subjected to price dumping over the summer period due to capacity increase by competition. The Courier and Mail product ratio grew by 1% to 12% of overall cargo revenue largely driven by courier volumes. Mail traffic fell marginally below previous year’s level by 3 % due to restrictions of interline traffic via Hong Kong. This issue has been resolved and the product is expected to rebound during the next financial year...

MARKETING
During the period under review, for the first time, the company appointed a marketing director whose key role is to support strategic marketing, Passenger and Cargo Marketing, Loyalty, Customer experience, Brand innovation and Development of customer solutions, ancillary revenues and Brand communications for Kenya Airways as a leading global brand...

HUMAN CAPITAL
As at 31st March 2013, Kenya Airways’ headcount stood at 4,006, with an additional 234 outsourced staff primarily in Flight Operations and Ground Services. This represents a 17% headcount reduction in permanent staff numbers. In a bid to control escalating employee costs, the Company undertook a staff rationalization exercise in September 2012 that saw 599 staff leave either through Voluntary Early Retirement or redundancy. A move to use outsourced labour was also implemented...

INFORMATION SYSTEMS (IS)
A number of new or improved business systems were implemented during the financial year 2012/13. The company continued to further invest in its IT infrastructure so as to improve on availability and redundancy of its network especially in the JKIA hub and its outstations...

FLIGHT OPERATIONS
During the period under review the flight operations department continued to support the provision of qualified crew through recruitment and training. A total of 21 Ab-Initio cadets were commissioned for training as pilots in South Africa while 12 direct entry pilots were recruited as second officers from the Kenyan market...

GROUND SERVICES
During the period under review, the Ground Services department was restructured around three key poles: Passenger Services, Ramp Services and outstations. Passenger Services within the company focused on delivering excellent customer service while the Ramp Services actively focused on driving safety...

TECHNICAL
Technical Department embarked on a number of initiatives to improve Safety, efficiency and reliability...

Dr. Titus Naikuni
Group Managing Director & CEO

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